Message to Landlord About Repairs
When something breaks, you need it fixed fast. Here are clear, professional messages you can send your landlord to get repairs done quickly while maintaining a written record.
1. Non-Urgent Maintenance Requests
For appliances, slow leaks, or minor issues.
"Hi [Name], hope you're doing well. I'm writing to let you know that the [appliance/issue] in unit [Number] has stopped working properly. Could you please arrange for someone to take a look at it this week? Let me know when they might stop by."
"Hi [Name], I wanted to flag a minor maintenance issue. There is a small leak under the bathroom sink. I've attached a photo. It’s not an emergency, but I wanted to report it before it causes any damage. Let me know when maintenance can swing by."
2. Urgent / Emergency Repairs
No heat, flooding, or safety issues. Text and call, then follow up with this email for a paper trail.
"URGENT: Hi [Name], this is [Your Name] in unit [Number]. We have an emergency issue with [the heat / a burst pipe]. I have also left a voicemail. Please contact me immediately so we can get someone out here today to prevent further damage."
"Hi [Name], I need to report a safety concern in unit [Number]. [Describe the issue, e.g., the front door lock is broken and will not secure]. Since this is a security issue, I need this repaired immediately. Please let me know what time someone will be here today."
3. Follow-Up (When Ignored)
If 48 hours have passed and nothing has happened.
"Hi [Name], I'm following up on the maintenance request I sent on [Date] regarding the [issue]. I haven't heard back yet. Can you please confirm you received this and let me know when it will be fixed?"
"Hi [Name], this is my second time reaching out regarding the [issue]. It is getting worse, and I'm concerned it is going to cause permanent water damage to the floor/walls. Please advise immediately on when this will be repaired."
Frequently Asked Questions
Should I text or email my landlord about repairs?
Email or use their official portal if possible. You want a written, time-stamped record of your request in case the issue isn't fixed and you need to break the lease or withhold rent (depending on local laws).
How long does a landlord have to fix a problem?
It depends on local laws and the severity of the issue. Emergency repairs (no heat in winter, burst pipe) usually require action within 24 hours. Non-emergencies might allow 14-30 days.
What if my landlord ignores my repair request?
Send a firm follow-up emphasizing that the issue is causing damage to their property or violating the warranty of habitability. If they still ignore it, check your local tenant laws regarding rent escrow or repair-and-deduct options.